Booking Policy

Booking Policy

  1. In order to guarantee the reservation, we require the advance deposit of 50% of the total value of the daily rates.
  2. We provide 5% discount in case of payment by full deposit at the time of booking.
  3. The total value of the package can be split up to 6 times (minimum installment of R $ 250,00) Master, Visa and Amex Credit Card.
  4. The lodge only hosts people over 12 years old.

Booking cancellation:

  1. Cancellation of reservation with right to a refund of the money may occur up to 30 days before the contracted period and 25% (twenty five percent) will be deducted for compensation of operating expenses;
  2. Cancellation of reservations with deadlines less than 30 days, up to 7 working days before the contracted period, do not give right to return the money. However, the amount paid will be deducted 50%, the remainder converted into credit for future stays, on a date to be defined by the contractor until the maximum term of 12 (twelve) months from the date of cancellation, subject to verification of availability of apartments in the period and the change in the daily value to higher or lower;
  3. Cancellations of reservations with less than 7 working days before the contracted period do not give right to the return of the money and nor to credit for future accommodations;
  4. Non-attendance at check-in until 10:00 pm on the day of the lodging will be considered NO SHOW, and the reservation will be canceled. In case the guest arrives after these hours, please communicate by e-mail, to avoid cancellation of the reservation.

Accommodation Rules:

  • It is not allowed to SMOKE or use equipment with FIRE inside the housing units of the lodge.
  • PETS ARE NOT ALLOWED in the Lodge grounds.
  • The buffet-style dinner is served from 8:00 pm to 9:00 pm in the Lodge's restaurant.
  • Breakfast, buffet, is served between 8am and 10am in the morning.
  • Schedule guides and trail snacks must be made until 7:00 pm the day before the tour.
  • Tours can be paid in cash or on the debit card.